Quick fixes
The most common problems, each with the first thing to check.
- Blocker not blockingAndroid often switches accessibility access back off
- Notifications not arrivingAllow them, then set battery use to Unrestricted
- Forgot passwordTap “Forgot password” on the sign-in screen
- Cancel PremiumCancel in the Play Store, not in the app
- Delete your accountFour steps, and 30 days to change your mind
Browse by topic
Blocking & protection
Turning it on, keeping it on
6 answersAccount & signing in
Password, email, 2FA, deleting
6 answersYour streak & progress
Days, setbacks, milestones
3 answersPremium & billing
Subscribing, cancelling, restoring
3 answersPrivacy & safety
What we store, hiding the app
3 answersCommunity & people
Posting, friends, reporting
3 answersSomething is not working
Notifications, sync, the blocker
4 answersEnd-to-end encryption
What it covers, what it does not, and how reporting still works.
In depthMost asked
- How do I turn the blocker on?
- The blocker is not blocking anything
- Can I stop myself uninstalling the app?
- I forgot my password
- How do I delete my account?
- My streak reset and I did not have a setback
- What do I get with Premium?
- How do I cancel my subscription?
- What do you store about me?
- Can I hide the app on my phone?
- How do I report or block someone?
- I am not getting notifications
- How do I contact a real person?
- Are my private messages encrypted?